Frequently asked questions
Should you have any questions that remain unanswered, please do not hesitate to contact us. Our goal is for you to feel relaxed and comfortable during our visit.
Are you bonded and insured?
Yes. We are committed to our services and customers, ensuring that homeowners can enjoy peace of mind.
Are pets ok?
Yes. We love animals! We just ask that you have knowledge of your pet's behavior and contain them if necessary. Your pet as well as our safety are a top priority so if we do ask you to contain your pet, please do so to avoid any kind of accidents.
Do you clean under and behind items?
We do not move furniture but clean all accessible areas. Small items will be moved and dusted, including underneath them. Please inform us about any high-value delicate items. In the presence of numerous knick-knacks and breakables, we may opt not to clean these items to prevent accidental damage.
Do we need to clean before you come?
We do request that your home is free of clutter upon arrival. If you need organizing, we can discuss this further as it would be a separate service.
What is the cancelation policy, and do you require a deposit?
A 48-hour notice is required to cancel a service.
A $75 deposit is needed at the time of booking, which becomes non-refundable if the service is canceled within 48 hours of the scheduled cleaning.
We offer a one-time courtesy allowing the deposit to be applied to a rescheduled cleaning if canceled within the 48-hour window. After this one-time exception, the deposit will be forfeited.
Do you bring your own supplies?
Yes, however we are happy to use anything that you provide at your request.
Do you have a guarantee?
Yes, we do.
If you are dissatisfied with any service we have provided, please notify us within 24 hours, and we will return to rectify the issue within three days at no additional cost to you.